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How bataravip Handles Your Personal Data

At bataravip, every piece of information you share with us — from your account registration details to your DANA or OVO deposit records — is handled under a…

Data encrypted at rest and in transitDeposits via DANA, OVO, GoPay & QRIS recorded securelyYou can request data access anytimeRetention periods clearly definedContact our Privacy team 24/7

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What This Privacy Policy Covers and Why

bataravip Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy applies to all personal data processed when you create and use an account on bataravip, including transaction records generated through DANA, OVO, GoPay and QRIS. We collect the minimum data necessary: your name, email address, phone number, and payment reference identifiers. We do not

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sell or share your data with third-party marketing networks. Access to your data and the rights you can exercise depend on local law — Indonesian data-protection regulations, including the Personal Data Protection Law (UU PDP), inform how we operate. Data submitted through account forms is stored
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on servers with AES-256 encryption. Where local law permits, we may retain transaction records for up to five years to comply with financial reporting obligations. Any processing outside Indonesia is governed by equivalent data-protection standards.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT CHANNELS

Reach Our Privacy Team Directly

If you have a question about how your personal data is used, want to correct an entry in your account profile, or need to know whether your QRIS or GoPay transaction record has been retained, our Privacy support team is reachable around the clock. You do not need to wait for business hours — responses to formal data-access requests are issued within 14 calendar days of receipt, and we confirm receipt the same day you write to us.

Team online

Live Chat — 24/7

Start a live-chat session from your account dashboard at any hour. Our privacy-trained agents handle data queries, correction requests and account-data deletion submissions directly in the chat window.

Email Privacy Desk

Send a detailed data-access or correction request to our dedicated privacy email address. We confirm receipt within one business hour and issue a full written response within 14 calendar days.

In-Account Help Centre

Log in, open the Help Centre tab, and select 'Data & Privacy'. From there you can download a summary of the data we hold on your account, including your saved payment method labels for DANA and OVO.

DATA HANDLING PRACTICES

Six Ways We Protect and Respect Your Privacy

From the moment you open an account through to the day you close it, your personal data moves through a set of defined, audited processes.

End-to-End Encryption

All data in transit between your device and our servers uses TLS 1.3. Data at rest — including your payment method labels for DANA, OVO, GoPay and QRIS — is encrypted with AES-256 so that intercepted files are unreadable without the private key we hold separately.

Cookie Transparency

We use strictly necessary cookies to keep your session active and analytics cookies to understand which account steps cause friction. You can decline analytics cookies from the cookie-preferences panel at the foot of any page, and your choice is saved for 12 months.

Account Security Controls

Two-factor authentication is available from your account security settings. We log every login attempt — successful or failed — and flag unusual access patterns, such as a new device in a different city, with an immediate email alert to your registered address.

Data Retention Schedule

Active account data is held for the lifetime of your account plus 30 days after closure. Payment reference records are retained for up to five years where local law requires it. All other profile data is deleted on a rolling 90-day schedule after account closure.

Your Right to Access and Correct

You can request a full export of the personal data we hold at any time via the Help Centre or our privacy email. Corrections to inaccurate name or contact details are processed within five business days of a verified written request.

Third-Party Processor Limits

We share data only with payment processors that handle your DANA, OVO, GoPay or QRIS transactions, and with fraud-detection services bound by the same data-protection standards we observe. No marketing companies receive your data.

Common Privacy Questions from Our Account Holders

The questions below reflect what account holders in Indonesia most commonly ask about their personal data, payment record retention, cookie choices and how to contact us. If your question is not here, our 24/7 live-chat team can answer it directly from your account dashboard.

We collect your full name, email address, phone number and a hashed password during registration. If you deposit via DANA, OVO, GoPay or QRIS, we also store the payment reference identifier — not your full wallet credentials — for reconciliation and fraud prevention.

Payment reference records — including those for DANA, OVO, GoPay and QRIS transactions — are retained for up to five years where local law requires it for financial reporting. Records beyond that retention window are permanently deleted on a scheduled basis.

Yes. Open the Help Centre tab inside your account, select 'Data & Privacy', then choose 'Request Data Export'. We issue a downloadable file within 14 calendar days. Alternatively, email our privacy desk and we will process the same request.

We do not sell or share your data with advertising networks or marketing companies. The only third parties who receive any data are the payment processors handling your DANA, OVO, GoPay or QRIS transactions and our fraud-detection service, both bound by equivalent data-protection obligations.

Scroll to the footer of any page and click 'Cookie Preferences'. Uncheck analytics cookies and save your choice. The preference is stored for 12 months. Strictly necessary cookies — required to keep your login session active — cannot be turned off.

Active profile data is deleted 30 days after account closure. Payment reference records required by Indonesian financial law are retained for up to five years, then permanently deleted. You will receive a written confirmation once your non-mandatory data has been erased.

Contact our Privacy team via the 24/7 live-chat channel or by email. We acknowledge every formal complaint the same day and provide a written resolution within 14 calendar days. Your rights and remedies under Indonesian data-protection law depend on local law and are fully preserved.

How bataravip Handles Your Personal Data

Reach Our Privacy Team Directly

Live Chat — 24/7

Email Privacy Desk

In-Account Help Centre

Six Ways We Protect and Respect Your Privacy

End-to-End Encryption

Cookie Transparency

Account Security Controls

Data Retention Schedule

Your Right to Access and Correct

Third-Party Processor Limits

Common Privacy Questions from Our Account Holders

01 What personal data does bataravip collect when I register?

02 How long do you keep my DANA or OVO transaction records?

03 Can I request a copy of all the data you hold about me?

04 Does bataravip share my data with advertisers or third parties?

05 How do I turn off analytics cookies on the site?

06 What happens to my data when I close my account?

07 Who do I contact if I believe my privacy rights have been violated?

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